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Go to the shop#Frequently asked questions
What courier do you use for deliveries?
We ship with USPS, UPS and FedEx for standard size orders. It is our policy to ship via the most economical means possible. Oversized orders are shipped using a freight carrier.
How do I track my order after it has shipped?
Once your order is on the way, you can track it using the tracking number included in your shipping confirmation email.
Do you offer shipping to the Caribbean, South America, or other international destinations?
Yes, we can arrange shipping to the Caribbean, South America, and other overseas locations. To place an order, please contact us at 1-401-230-0890 so we can provide a custom freight quote based on your destination.
Can I choose a specific delivery date for my order?
Yes, we may be able to arrange delivery for a requested date. Please call 1-401-230-0890 to coordinate the shipping schedule for your order.
Can I update my shipping address after placing an order?
Yes. If your order has not shipped yet, we can usually update the shipping address without any issue. If the shipment is already in transit, the address may still be changed, but the carrier could apply an additional rerouting fee. Please reach out to us as soon as possible with the corrected address details.
What are your delivery charges for Alaska, Hawaii, U.S. Territories, and Canada?
Shipping rates for Alaska, Hawaii, U.S. Territories, and Canada are calculated individually based on the destination and order details. Please call 1-401-230-0890 to place your order and receive a custom freight quote.
Can you confirm you have received my return?
We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.Should you have any queries about your return, please feel free to contact our Customer Service team via email
How long will it be before I get a refund?
Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.
Who pays for return postage?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
Why have you not refunded the original delivery charge?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
Do you offer faster shipping options?
Yes, expedited shipping may be available for an additional charge. Please contact us for pricing and availability.
